Dutch Customer Expert – Part- or Full-Time

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Cross Border Talents is a specialist global recruitment consultancy that connects companies with engineering, ICT and multilingual professionals across more than 102 countries. They provide permanent hires and talent-leasing solutions, operate a remote-first model and talent pool platform, and use technology to streamline candidate sourcing, relocation and placement. Headquartered in Lisbon, Portugal, they focus on bridging skill gaps for international customer experience, engineering and IT roles.

📋 Description

• Provide customer support via phone, email, and chat from a remote setup • Assist logistics companies and drivers (vehicles over 3.5 tons) with toll system queries • Support registration and onboarding processes • Guide customers in ordering and activating onboard units (devices) • Handle payment inquiries and debt communication cases • Ensure accurate data entry and documentation • Support revenue collection and service-related processes • Maintain service quality and compliance standards • Collaborate with internal teams to improve customer experience

🎯 Requirements

• Fluent English (minimum B2 level required) • Strong communication and customer service skills • Ability to work independently in a remote, fast-paced environment • Comfortable with rotational shift work (including weekends until 30/06/2026) • Good analytical and problem-solving skills • Experience in customer support is a plus but not mandatory • Fresh graduates are welcome to apply

🏖️ Benefits

• Meal allowance: €7/day (tax-exempt) • Holiday and Christmas allowances paid monthly • Health insurance from day one of contract • Performance-based bonus (project dependent) • Apartment benefit option