Customer Service Representative, German Speaking

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Cross Border Talents

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Recruitment • B2B

Cross Border Talents is a specialist global recruitment consultancy that connects skilled professionals with employers worldwide, focusing on permanent hires and talent-leasing across Engineering, ICT, and multilingual customer experience roles. The company operates fully remotely across more than 102 countries, offering a talent pool, recruitment technology, and relocation support to bridge skill gaps and deliver tailored hiring solutions for international employers.

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

📋 Description

• Provide high-quality support to customers via inbound calls (email support may be added later). • Address customer inquiries such as: Store locations and product availability, Online returns and complaint management, Product reservations and stock checks. • Deliver exceptional service, ensuring high levels of customer satisfaction. • Participate actively in team meetings, training, and engagement events.

🎯 Requirements

• Fluency in German (C1/C2) mandatory. • Residence in Turkey with eligibility to work remotely. • Solid computer literacy and ability to navigate online systems. • Access to a smartphone for secure VPN login verification.

🏖️ Benefits

• Remote work: Enjoy the flexibility to work from anywhere in Turkey. • Attractive compensation: Competitive salary • Performance bonus: Up to 20% (valid until end of 2025). • Meal card (Pluxee) • Private health insurance: Mapfre coverage for employees. • Growth opportunities: Access to one-on-one mentoring, career coaching, and internal promotion paths. • Public holiday perks: Shifts on official holidays are paid double, as per law.