Junior Customer Support, German Speaking

🔥 0 minutes ago

🗣️🇩🇪 German Required

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Logo of Cross Border Talents

Cross Border Talents

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Cross Border Talents is a specialist global recruitment consultancy operating in over 102 countries. It connects employers with talent through permanent hires and talent‑leasing solutions focused on Engineering, ICT and multilingual/customer‑experience roles. The company is remote‑first, maintains a talent pool and uses recruitment technology to streamline sourcing, candidate management and relocation support for international placements.

📋 Description

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner. • Assist customers with product information, order concerns, and technical support. • Resolve customer complaints efficiently and escalate more complex issues as needed. • Provide clear and effective solutions to ensure customer satisfaction. • Keep accurate records of customer interactions in the CRM system.

🎯 Requirements

• Fluency in German (C2 level) and good communication skills in English (B2 level or higher). • Excellent problem-solving skills and the ability to empathize with customers. • Flexibility to work rotational shifts 24/7, including weekends.

🏖️ Benefits

• Competitive salary and benefits package. • Private health insurance. • Paid training to ensure your success in the role. • A friendly and supportive team environment. • Opportunities for career development and growth.

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