Danish Speaking Customer Advisor

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Inbound Support Management: Assist Danish clients via phone, email, and live messaging regarding order statuses, product details, warranty coverage, shipping, and initial device configurations. • Technical Problem-Solving: Identify and diagnose technical issues with smart appliances and electronics, providing clear guidance to resolve problems or escalating complex cases to specialized engineering teams. • System Documentation: Maintain precise records of all customer interactions, reported issues, and resolution steps within the CRM platform. • Brand Representation: Keep up to date with new product releases, software updates, and organizational policies, communicating information with empathy and clarity. • Ongoing Growth: Participate in fully compensated, continuous training modules to sharpen your technical expertise and client communication abilities.

🎯 Requirements

• Language Capabilities: Fluent in Danish (C1/C2 capability) alongside professional working proficiency in English (B2 level). • Residency & Authorization: Resident of Portugal (or fully prepared to move) with legal right to work remotely in the country. • Communication Skills: Strong written and verbal communication skills with a patient, customer-centric attitude. • Digital Competency: High comfort level using computers, toggling between multiple applications, and mastering new software tools quickly. • Preferred Qualifications: Prior experience in customer care, contact centers, retail, or hospitality is beneficial, though not mandatory. • An interest in consumer tech, IoT electronics, or modern household appliances.

🏖️ Benefits

• Base Salary: €1,400 gross per month paid across 14 annual installments (including Portugal's standard summer and Christmas allowances). • Language Allowance: A dedicated €150 monthly bonus for applying your specialized Danish language skills. • Performance Bonuses: Up to €100 gross monthly based on achieving service quality metrics and targets. • Food Voucher: €7 per working day (providing approximately €140–€150 in tax-free net income per month). • Comprehensive Insurance: Private health and life coverage starting on day one. • Career Growth: Clear internal pathways leading to roles such as Quality Analyst, Team Leader, or Corporate Trainer. • Company Environment: An inclusive, multicultural organizational culture with regular team-building activities and accessible management.