Polish Speaking Customer Service Representative

🕒 January 28

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Provide empathetic, accurate, and timely support to the users. • Stay informed about the products and community standards to offer effective solutions. • Make thoughtful decisions while advocating for the community's best interests. • Investigate and resolve user issues, including account support requests and reports of abusive content. • Respond to inquiries with speed, quality, and empathy. • Use your market-specific knowledge to identify scalable improvements in user support. • Analyze data to enhance user experience and improve workflows. • Enforce Terms of Use by monitoring and addressing abuse reports. • Spot trends and escalate complex issues to the global team when necessary.

🎯 Requirements

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Polish (C1-C2) and English (B2). • A proactive attitude with a bias toward doing whats right for the community. • Attention to detail and a results-driven mindset. • Ability to analyze data and identify trends to enhance workflows. • Familiarity with products and community standards (training will be provided).

🏖️ Benefits

• Performance bonus: up to 200 EUR per month • Opportunity to work in an international and supportive environment in Athens. • Continuous training and career development opportunities. • Flexible working conditions and a vibrant workplace culture. • Relocation assistance for candidates outside of Greece. • Options to work remotely.