Operations Solutions Analyst

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October 16

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CrossCountry Mortgage, LLC

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Finance

CrossCountry Mortgage, LLC is one of America’s leading retail mortgage lenders, providing a range of mortgage solutions for homebuyers, homeowners looking to refinance, and those seeking home equity loans. They offer a comprehensive suite of services including home purchase loans, mortgage refinancing, and home equity lines of credit (HELOC). The company prides itself on helping clients navigate the home buying process with ease, whether they are first-time buyers or seasoned investors. Known for their competitive interest rates and efficient loan processing, CrossCountry Mortgage aims to support their clients in achieving their home ownership and financial goals.

5001 - 10000 employees

💸 Finance

💰 $400M Debt Financing on 2021-11

📋 Description

• Play a key role in bridging the gap between business stakeholders and technology teams • Gather, analyze, and translate business requests into actionable technical requirements • Ensure that solutions are delivered successfully, and business needs are met • Collaborate with specialists to understand business needs, workflows, and gather technical requirements for requests and projects • Convert business requests into clear, detailed user stories for technology teams ensuring alignment with project goals and objectives • Develop and document stories in JIRA, including comprehensive QA testing criteria to ensure accurate and effective testing • Review business requests with technology teams to ensure understanding, feasibility, and alignment on project goals • Facilitate and troubleshoot any challenges associated with the request • Establish and maintain effective business relationships with internal and external partners • Oversee the completion and success of customer support initiatives across multiple requests and projects, ensuring stakeholder satisfaction • Communicate expectations clearly with stakeholders to ensure alignment and prevent misunderstandings • Assist with providing material and documentation for audits and reviews • Lead and participate in meetings to gather requirements, present findings, and provide status updates to stakeholders

🎯 Requirements

• 4+ years’ experience in the mortgage industry • Encompass LOS experience • JIRA experience, a plus • Knowledge of the overall mortgage workflow • Knowledge of all agency guidelines • Knowledge of compliance and disclosure requirements • Excellent prioritization, organization, and time management skills • Excellent conflict management and negotiation skills • Proficient in Microsoft Office suite (Word, Excel, and Outlook)

🏖️ Benefits

• medical • dental • vision • 401K • short-term disability • employee assistance program • wellness program