Senior Solutions Consultant

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Crossfuze

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Crossfuze is a ServiceNow Elite Partner that specializes in providing expert advisory, implementation, development, and support services to a variety of industries. Focused on leveraging the Now Platform, Crossfuze helps organizations enhance their workflow efficiency and operational resilience through innovative solutions in IT Service Management, IT Operations Management, Customer Service Management, and more. They cater to sectors such as commercial banking, education, government, healthcare and life sciences, legal, and telecommunications. Crossfuze is dedicated to delivering strategic insights, reducing risks, and maximizing the value of their clients' investments in ServiceNow.

📋 Description

• Crossfuze is recruiting for a Senior Solutions Consultant to join our pre-sales team. • ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects • Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo • Demonstrate functionality of ITSM and 6 other platform applications to prospects/customers • Responsible for addressing customer business issues and translating to value through ServiceNow solutions • Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape • For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery • For a given engagement, provide cost estimates with regard to time and resources • Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction • Work closely with the sales team to determine that our services are positioned properly on all designated accounts • Ensure a smooth transition from sales to the delivery team as projects kick off • Determine scope and prepare estimates for high-complexity deals involving multiple workstreams, custom applications, etc. • Prepare estimates for RFP responses • Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral • Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation • Create and update estimating details on Crossfuze offerings • At the direction of the Director of Solution Consulting, will help with onboarding of new hire Account Executives and Solutions Consultants

🎯 Requirements

• 5+ year of sales or pre-sales experience • 7+ years of functional and technical knowledge of ServiceNow configuration and implementation • Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform • Required experience: • ServiceNow Certified System Administrator & 1-additional platform certification • ITIL v3 or v4 certification

🏖️ Benefits

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you! • Flexible remote work options • Additional PTO day for mental health • Competitive paid time off • Half-day Fridays • Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits. • Paid maternity and paternity leave for biological birth and adoption • Newborn, adoption and fertility assistance • Competitive training & development programs • Extended Healthcare Plan • Group RRSP with employer match • 10 days toward bereavement leave • Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.