Customer Success Manager

Job not on LinkedIn

🕒 March 31

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Crossing Minds

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

🛍️ eCommerce

💰 Corporate Round on 2022-04

Artificial Intelligence • B2B • eCommerce

Crossing Minds is a technology company providing AI-powered platforms for personalized recommendations and data-driven insights. Their solutions leverage advanced embeddings, real-time information retrieval, and scalable infrastructure to offer customized applications for industries such as e-commerce, streaming, and financial institutions. By transforming raw data into AI-ready datasets, Crossing Minds enables enterprises to refine personalizations, optimize decision-making, and enhance customer engagement through a fully managed data pipeline. Trusted by major brands, their platform is designed to adapt to complex database requirements and seamlessly integrate with technology ecosystems.

📋 Description

• Build deep, trusted relationships with key contacts and executives at our customer's companies. • Review ongoing customer campaigns and provide strategic guidance to customers. • Successfully onboard and deploy new customers by working closely with the engineering team. • Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers. • Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met. • Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc. • Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers. • Be the voice of the customers and provide customer feedback internally to stakeholders. • Identify, sell, upsell, enable, and manage opportunities with our customers.

🎯 Requirements

• At least 5 years of enterprise SAAS customer success experience • A thoughtful and empathetic approach when dealing with customers and internal stakeholders • An analytical mindset focused on uncovering opportunities for customers. • An understanding of the AI software landscape. • Ability to work with a diverse range of customers, who each have their own vision and measure of success. • Ability to manage projects, roadmaps, and onboarding with engineers and product teams. • Preferred: Experience working with international customers in a past role.

🏖️ Benefits

• 75% coverage on Medical, Dental, and Vision insurance • 100% coverage on Basic Life! • Employer-matched 401(k) • 20-day PTO • 9-days of paid holiday • Company shutdown from 12/24 - 01/01 • Professional education opportunities