Customer Success Manager

🕒 March 31

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Canals

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Enterprise • Distribution

Canals is an AI-driven tool designed to enhance efficiency in distribution and order processing for sales, accounting, and procurement teams. It automates tasks like sales order entry and invoice processing, transforming customer emails into actionable quotes and orders without the need for templates. Canals is built specifically for various distribution verticals including electrical, plumbing, HVAC, and industrial sectors, helping teams save time and increase accuracy in their workflows. As users engage with the platform, the AI continues to improve its performance and adapt to specific business needs, ensuring better service for customers and vendors alike.

📋 Description

• Own a portfolio of customer relationships, driving adoption, retention, and renewals. • Lead onboarding and customer training sessions to ensure quick, confident rollout across teams. • Monitor usage and engagement metrics to identify adoption gaps, expansion opportunities, and renewal risks. • Partner with Product and Engineering to surface customer insights and resolve issues efficiently. • Facilitate regular business reviews to demonstrate ROI and align on future goals. • Contribute to the creation and evolution of scalable systems, playbooks, and processes as we grow. • Champion a customer-first mindset across Canals, ensuring every customer interaction reflects our values.

🎯 Requirements

• Typically, 5-8 years in Customer Success for a B2B SaaS product. • Experience working in an early-stage startup and building playbooks, processes, or systems from scratch. • Demonstrated success driving product adoption, utilization and training end users. • Proven experience owning renewals and driving retention across a book of business. • Comfortable navigating ambiguity and taking initiative to create clarity and structure. • Strong communication and relationship-building skills across all levels of an organization. • Comfortable explaining technical concepts to non-technical audiences. • Organized, analytical, and proactive — you spot risks early and act quickly. • Experience supporting B2B or enterprise customers preferred.

🏖️ Benefits

• Real-world impact: your work improves global supply chains, saving customers time and reducing waste. • Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably. • Culture of ownership: moving fast while putting quality first. • Remote-first, flexible work environment across North and South America. • Stellar product-market fit with tons of customer love. • All star team with diverse backgrounds to collaborate with and learn from.