Ricochet360
11 - 50 employees
Founded 2010
🤝 B2B
B2B • CRM • Marketing Automation
Ricochet360 is an all-in-one cloud-based phone system, CRM, and marketing automation platform designed to enhance sales and customer engagement. Its features include a Progressive & Predictive phone system, lead management tools, marketing automation capabilities, and solutions to prevent calls from being flagged as spam. Ricochet360 aims to improve communication efficiency and boost conversion rates for businesses across various industries.
Client Success Manager
Job not on LinkedIn
🕒 March 31
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Ricochet360
11 - 50 employees
Founded 2010
🤝 B2B
B2B • CRM • Marketing Automation
Ricochet360 is an all-in-one cloud-based phone system, CRM, and marketing automation platform designed to enhance sales and customer engagement. Its features include a Progressive & Predictive phone system, lead management tools, marketing automation capabilities, and solutions to prevent calls from being flagged as spam. Ricochet360 aims to improve communication efficiency and boost conversion rates for businesses across various industries.
📋 Description
• Serve as the main point of contact for portfolio clients • Monitor clients’ health, detect risks and proactively address concerns • Provide an excellent onboarding experience to new customers • Communicate with client and internal stakeholders • Identify and manage project work structure, tasks, deliverables, milestones, and dependencies • Interface with clients and the business team to determine solutions to problems • Create, manage and organize project documentation • Ensure that all project work is reviewed and meets quality & accuracy requirements • Analyze project success vs. challenges to improve on processes to make each new project more successful than the last • Think outside the box! Identify workarounds to achieve our goals
🎯 Requirements
• Strong analytical and problem-solving skills • 3-4 years of experience in technical support/troubleshooting • A commanding desire to learn and succeed in technology • Excellent written and verbal communication skills (English) • Ability to work in a team and autonomously • Great interpersonal relations • Creativity and innovation is a key success factor • Knowledge of any of the following industry sectors is a plus: insurance, mortgage, banking, for-profit education, solar, technology • Scrum experience a plus • Full-stack engineering is a huge plus • College degree in Computer Science, Information Systems, or equivalent preferred
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🇺🇸 United States – Remote
💰 Venture Round on 2021-04
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
