Client Success Manager

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🕒 March 31

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Cariplo Factory

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🛍️ eCommerce

🤝 B2B

☁️ SaaS

eCommerce • B2B • SaaS

Cariplo Factory is the engineering team trusted by the world's largest eCommerce and DTC brands. Their mission is to transform clients’ businesses, drive growth, and build high-scaling and complex online experiences. Comprising vibrant and entrepreneurial individuals in various technical roles, Cariplo Factory emphasizes a strong culture centered on teamwork, initiative, and quality, while offering flexibility and opportunity for career growth.

📋 Description

• Manage the client relationship by overseeing everything from status calls to solution walkthroughs, feature training, and strategy sessions • Maintain timelines for regular client support requests • Responsible for client delivery • Partner with clients to understand their goals, objectives and grow their business • Contribute to the product feedback loop, providing requirements to Product and Engineering on how feedback should be incorporated into the requested feature • Identify areas for increased efficiency, from processes to frameworks and automated tools, operating under the belief that if you do something twice, you can find a more efficient approach • Collaborate with Product Management to provide requirements on new feature requests

🎯 Requirements

• 3+ years of experience • Operations, product management, project management or client relations experience • Self-directed learning style; naturally operate with an execution mindset and enjoy working in a fast-paced, dynamic environment • Comfortable navigating ambiguity, with the desire to implement process and standardize as you go • Detail and deadline oriented • Responsible, reliable, and flexible • Strong communication skills, both written and verbal • Shopify/eCommerce experience is a plus

🏖️ Benefits

• Fully Paid Medical, Dental & Vision • 401k Retirement Plan • Work From Home/Anywhere