Lexense
11 - 50 employees
Founded 2020
💰 $8M Seed Round on 2022-01
We believe justice should be accessible to all. Our unique approach to civil claims helped resolve thousands of cases with minimum costs and maximum results.
Customer Success Manager
Job not on LinkedIn
🕒 March 31
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Lexense
11 - 50 employees
Founded 2020
💰 $8M Seed Round on 2022-01
We believe justice should be accessible to all. Our unique approach to civil claims helped resolve thousands of cases with minimum costs and maximum results.
📋 Description
• Represent the voice of the customers and be part of the product development roadmap. • Build CS working processes, suggest innovative solutions and look for service improvement opportunities. • Be the point of contact for our customers on all media channels. • Prioritize open issues, and ensure technical and service-related issues are handled quickly and appropriately. • Build onboarding and training processes, and data knowledge centers. • Support a team of CS representatives (Students). • Study & implement new tools.
🎯 Requirements
• B2C Experience. • Experience with CSM tools. • Excellent level of English. • Strong interpersonal skills, and an excellent team player. • High motivation to always learn new things and innovate current processes. • Organizational skills. • A passion for providing excellent customer service, and an understanding of its importance. • Legal knowledge.
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