ControlUp
201 - 500 employees
Founded 2013
☁️ SaaS
🏢 Enterprise
🤝 B2B
SaaS • Enterprise • B2B
ControlUp is a global technology company specializing in digital employee experience (DEX) platforms. It provides IT teams with real-time visibility, actionable insights, and automated remediation tools to enhance the digital workplace. ControlUp's solutions cover end-to-end visibility, monitoring for VDI & DaaS, patch management, and risk mitigation across various desktop environments and applications, aiming to optimize IT operations and improve user experience.
Enterprise Customer Success Manager
🕒 March 31
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ControlUp
201 - 500 employees
Founded 2013
☁️ SaaS
🏢 Enterprise
🤝 B2B
SaaS • Enterprise • B2B
ControlUp is a global technology company specializing in digital employee experience (DEX) platforms. It provides IT teams with real-time visibility, actionable insights, and automated remediation tools to enhance the digital workplace. ControlUp's solutions cover end-to-end visibility, monitoring for VDI & DaaS, patch management, and risk mitigation across various desktop environments and applications, aiming to optimize IT operations and improve user experience.
📋 Description
• Manage the full lifecycle of a portfolio of enterprise customers • Identify potential expansion opportunities based on customer use cases • Build and maintain close relationships with senior IT professionals managing highly complex environments and be their trusted advisor • Through a consultative approach, guide your customers through how to optimize their experience with ControlUp, to get the highest ROI • Work closely with sales, marketing, product, and other departments on customer requirements • Be a customer advocate and the voice of the customer within ControlUp • Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value
🎯 Requirements
• Experience in an EUC or similar software company • Startup / SaaS experience • Critical thinker, generally curious, problem solver • Proven experience in building customer relationships with multiple stakeholders in Fortune 50 companies • Positive attitude and very customer-centric; always willing to put the customers' needs first • Working knowledge of VDI – Citrix \ VMware virtualization solutions. • Strong written and verbal communication skills; ability to clearly explain complex issues to both individual contributors and executives • Some travel required • Experience with Outreach.io, Chorus, Salesforce, Slack, Splunk, Zoom, Google Workspace, and/or Filemaker Pro - an advantage • Excellent organization, note-taking, project management, and time management skills • Working knowledge of VDI – Citrix \ VMware virtualization solutions
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