Crossover
Crossover is a global recruitment company, founded in 2014. We're the world's largest recruiter that specializes in elite full-time remote jobs, hiring the top 1% of tech talent from every corner of the planet.
5001 - 10000 employees
Founded 2014
Technical Support Specialist
Job not on LinkedIn
October 31
Crossover
Crossover is a global recruitment company, founded in 2014. We're the world's largest recruiter that specializes in elite full-time remote jobs, hiring the top 1% of tech talent from every corner of the planet.
5001 - 10000 employees
Founded 2014
📋 Description
• Provide outstanding product support for customers and partners worldwide • Diagnose, prioritize, and resolve reported issues with a mix of technical skill and empathy • Record and track every customer interaction with clarity and precision • Capture feature requests and product gaps, ensuring details are documented for development • Respond to customer requests according to service-level agreements (SLAs) • Identify additional training or product needs and share insights with your manager • Collaborate cross-functionally with QA, Product, and Development to close the loop • Represent The Helm Way in every interaction: clear, reliable, and approachable
🎯 Requirements
• Diploma, degree, or technical certification in a related field (or equivalent experience) • 2+ years in customer support (technical support or call center environment preferred) • Excellent verbal and written communication in English (Spanish or Portuguese is a bonus) • Strong troubleshooting and problem-solving skills • Ability to remain composed, professional, and courteous in challenging situations • Proficiency with MS Office Suite; experience with Zendesk, Jira, and Confluence is a plus • Willingness to work varied shifts, including on-call rotations for 24/7 coverage • A self-motivated team player with a positive attitude and strong work ethic • Curiosity to learn technical skills (QA, programming, automation knowledge a plus)
🏖️ Benefits
• Fully remote role based in the Philippines • Flexible shifts (with on-call rotations) • Competitive salary and benefits • Learning & development opportunities (grow with us) • A diverse, global, and supportive culture that values your authentic self
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