CROWDCONSULTANTS
51 - 200 employees
Founded 2016
💼 Consulting
🎯 Recruiter
👥 HR Tech
Consulting • Recruitment • HR Tech
CROWDCONSULTANTS is a network hub of experts offering advisory, consulting, interim management, and on-demand staffing services. The company assembles cross-generational teams of former top managers, digital natives, and specialized freelancers via crowdsourcing and a virtual, remote-first infrastructure to provide tailored project teams, interim leaders, and recruitment solutions. It emphasizes New Work principles, flexible staffing, performance-based fees, and rapid deployment of expert teams to meet client-specific needs.
ICT Service Desk Agent
🕒 June 25
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
CROWDCONSULTANTS
51 - 200 employees
Founded 2016
💼 Consulting
🎯 Recruiter
👥 HR Tech
Consulting • Recruitment • HR Tech
CROWDCONSULTANTS is a network hub of experts offering advisory, consulting, interim management, and on-demand staffing services. The company assembles cross-generational teams of former top managers, digital natives, and specialized freelancers via crowdsourcing and a virtual, remote-first infrastructure to provide tailored project teams, interim leaders, and recruitment solutions. It emphasizes New Work principles, flexible staffing, performance-based fees, and rapid deployment of expert teams to meet client-specific needs.
📋 Description
• Provide 1st and 2nd line support for incidents, service requests and user enquiries • Support Microsoft Windows 11 and Microsoft 365 environments • Manage user accounts and access rights in Active Directory and Microsoft Entra ID • Support remote users through VPN, Microsoft Teams and collaboration tools • Handle and resolve tickets using IT Service Management processes • Maintain and contribute to knowledge base documentation • Support mobile devices and end-user workplace technologies • Collaborate with technical teams to ensure timely resolution of issues • Deliver excellent customer service in an international environment
🎯 Requirements
• Minimum 5 years of experience in ICT Service Desk, End User Support or a similar role • Strong experience with Microsoft Windows, Microsoft 365 and enterprise workplace environments • Experience administering Active Directory, Entra ID and Exchange Online environments • Familiarity with ITSM tools, preferably Jira Service Management • Experience supporting remote collaboration solutions and user access management • Excellent troubleshooting and communication skills • Customer-oriented mindset and ability to work in a fast-paced environment • Fluent English, both written and spoken • The following would be considered an asset: ITIL Foundation certification, Microsoft certifications, Experience with Microsoft Intune and Mobile Device Management, Experience in Space organisations or highly regulated environments
🏖️ Benefits
• Shape the future of work: We’re a diverse team consistently 5-star rated on Glassdoor and Kununu, and celebrated with multiple New Work Pioneer awards – ready to help shape your own path of growth and happiness • Set your individual hours: Our tandem-approach helps you to adapt to your rhythm - early bird or night owl, work through or take breaks, work when you are at your best • Custom-build benefits stack: We help you craft your own menu - performance bonuses, extra vacation, sabbaticals, mobility support, child/pet care, etc, whatever matters to you • Unlimited earning potential – Our uncapped commissions have no territorial boundaries – Idealist, Opportunist, Materialist, your impact directly drives your income • Accellerate your personal development – Profit from our elite C-level network – coaching, mentoring, training, certifications, whatever helps you grow personal and professional
Apply Now
