Manager, Unified Communications & Collaboration

🔥 43 minutes ago

🇺🇸 United States – Remote

💵 $125k - $180k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🗣️ Communications

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Lead a distributed team of engineers responsible for collaboration, messaging, and voice services, including coaching, prioritization, performance management, workload balancing, succession planning, and career development. • Own day-to-day operations, service health, and support outcomes for Google Workspace and related collaboration services, including core administration, integrations, lifecycle processes, migrations, governance, and end-user enablement. • Own enterprise VoIP and conferencing platforms, including Zoom, Webex, and RingCentral, with responsibility for service delivery, configuration standards, licensing alignment, support readiness, and platform optimization. • Reduce organizational dependency on Microsoft Exchange by driving a clear transition strategy, rationalizing legacy dependencies, and steering the service portfolio toward a Google Workspace-centered future state. • Define and drive the roadmap for modern collaboration and communications services, with emphasis on simplifying administration, improving user experience, reducing operational toil, and strengthening platform resilience. • Establish service standards, operating procedures, escalation paths, and measurable SLAs/OLAs across messaging, collaboration, conferencing, and voice services. • Lead incident response and problem management for high-impact collaboration or communications issues, ensuring fast triage, clear stakeholder communication, and durable root-cause resolution. • Build and maintain a clear service ownership model across platforms, integrations, vendors, and supporting infrastructure. • Identify opportunities for automation across provisioning, administration, lifecycle tasks, migrations, reporting, compliance support, and operational controls. • Partner with adjacent IT and security teams where collaboration and voice services intersect with identity, directory services, endpoint management, networking, security, and enterprise infrastructure. • Support hiring, onboarding, and team design as the function evolves from email administration toward a broader collaboration and communications services charter. • Manage vendor relationships, licensing considerations, and service-related spend in partnership with procurement and finance as needed.

🎯 Requirements

• 7+ years of experience in enterprise IT infrastructure, collaboration platforms, unified communications, workplace technology, or productivity platform administration. • 2+ years of people management experience leading engineers or administrators in a distributed environment. • Relevant experience with Google Workspace administration and related ecosystem capabilities, including governance, lifecycle operations, integrations, migrations, and end-user productivity enablement. • Strong experience with enterprise VoIP, conferencing, or unified communications platforms such as Zoom, Webex, RingCentral, or comparable technologies. • Working knowledge of Microsoft Exchange and legacy messaging environments, with the ability to manage transition planning while reducing long-term operational dependence. • Experience running production services with formal operational processes such as incident management, change control, service ownership, support readiness, and lifecycle maintenance. • Experience working across related enterprise technologies such as identity, directory services, endpoint management, networking, security controls, and core infrastructure. • Strong written and verbal communication skills, with the ability to work effectively with technical teams, IT leadership, and business stakeholders. • Demonstrated ability to balance strategic roadmap work with operational execution. • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe