Renewals Specialist

🔥 8 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $60k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Work with Sales Operations/Finance/Deal Desk to validate that ACV categories and account ARR is accurate in Salesforce.com and escalating complex scenarios for review. • Research customer license purchase and renewal history and making recommendations based on prior activity. • Gather requirements from Sales/Partners/Customer for renewal, expansion and upsell opportunities with clear understanding of co-term/true-up calculations and quoting. • Be a trusted resource for Sales on all things Sales Process as well as CrowdStrikes’ Pricing & Packaging policies. • Build Proposals, proposals, price, and discount product portfolio. • Help to calculate and validate challenging quoting scenarios including multidate co-terms, staggered deployments, module/feature upgrades with product dependencies and securing necessary internal approvals. • Assist with qualifying the decision maker, buying process, budget and timeframe. • Deliver validated renewal quotes to Partner/Customers 90-120 days in advance of expiration. • Consult our existing customers to deliver feedback to the Product teams on new feature requests and product enhancements. • Provide high touch customer service, including escalation and coordination of support issues as needed. • Churn Risk Mitigation: Protect ARR & Avoid Surprises – make sure the risks are well known & the right individuals are involved. Identify at-risk renewals and create Call to Action with appropriate account team

🎯 Requirements

• 3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success • Relevant industry experience: High Tech, SaaS, Cybersecurity preferred • Bachelor's degree from an accredited college or university or relevant experience. • Previous experience managing SaaS Subscription renewals process ideal. • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. • Proficient with MS Excel; Advanced formulas, prior work with large data sets, connectors & pivot tables highly preferred. • Experience with Salesforce.com and/or Salesforce CPQ (SteelBrick) • SFDC Report building and Opportunity/Contract management experience • Experience managing forecasts in Clari preferred but not required. • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements. • Tech savvy & excited to work in a fast-paced environment • Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings • Ability to work independently or in a team environment. • Extreme attention to detail and highly organized

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe