Retainer Management Team Manager

🕒 Yesterday

🤠 Texas – Remote

🤠 Texas – Remote

💵 $140k - $195k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Manage a team of Associate Consultants, Consultants, Senior Consultants, and Principal Consultants • Provide regular coaching, feedback, and career development support • Own day-to-day operational health of the Retainer Management program • Develop, maintain, and continuously improve team processes and documentation • Serve as the primary escalation point for complex, sensitive customer situations • Act as a key liaison between the Retainer Management team and internal stakeholders • Identify and support cross-sell and upsell opportunities in partnership with Sales

🎯 Requirements

• Meaningful experience in people management capabilities • Directly managed a team and owned the full employee lifecycle • Experience overseeing customer relationship management programs • Working knowledge of cybersecurity services or incident response operations • Ability to build trust and maintain positive working relationships across teams • Strong written and verbal communication skills • Strong organizational skills and ability to manage competing priorities • Proactive, solutions-oriented mindset with problems resolution abilities

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe