Senior Business Systems Analyst, ServiceNow AI and Automation

🕒 March 27

🇺🇸 United States – Remote

💵 $125k - $180k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Partner with business stakeholders to maintain a prioritized strategic roadmap, coordinating and executing enhancements and projects across the ServiceNow platform. • Translate business needs into scalable functional and technical requirements, with a strong focus on AI-assisted and automated workflows. • Design and enable automation using ServiceNow capabilities such as NOW Assist GenAI for Enterprise, Flow Designer, orchestration, Virtual Agent, decision logic, and platform integrations. • Define guardrails, acceptance criteria, and success metrics for automation and AI-assisted solutions. • Collaborate with developers and architects, guiding solution design without owning code delivery. • Own functional deliverables including process definition, requirements gathering, fit/gap analysis, functional design, testing, training, reporting, and continuous improvement. • Drive adoption of self-service and automation to reduce manual effort and improve end-user experience. • Ensure consistency and quality of automation-related data across ServiceNow and integrated systems. • Contribute to broader SMO priorities and leveraging core platform capabilities such as CMDB, CSDM, Employee Center Pro, Asset & Configuration Management, and related ServiceNow services.

🎯 Requirements

• Bachelor’s degree (technical degree preferred) • 10+ years of experience implementing, configuring, and administering SaaS business systems, with at least 4 years of ServiceNow experience • Strong ServiceNow platform experience across multiple workflows (e.g., ITSM, HRSD, CSM, Employee Center) • Demonstrated experience designing and implementing automation and self-service solutions on ServiceNow • Ability to translate ambiguous business problems into pragmatic, automated solutions • Comfort working with iterative, probabilistic outcomes (“good enough” solutions with tuning and improvement) • Strong understanding of ITSM and ITIL best practices (Incident, Problem, Change, Knowledge, Configuration, Asset) • Excellent stakeholder engagement, facilitation, and communication skills, including presenting to senior leadership • Experience with Agile, Kanban, Scrum, or other SDLC methodologies • Strong knowledge of the ServiceNow platform, ecosystem, and best practices • Passion for creating a frictionless end-user experience.

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe