Senior Resident Services Consultant

🕒 April 6

🇺🇸 United States – Remote

💵 $100k - $155k / year

⏰ Full Time

🟠 Senior

💼 Consultant

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Serve as the highest-level technical escalation resource for complex SIEM implementations and customer challenges • Lead architectural design and implementation strategies for enterprise-scale Falcon LogScale deployments • Mentor and provide technical guidance to resident engineers and customers • Drive best practices and standard methodologies across the resident engineering team • Collaborate with Product Management to influence roadmap based on customer feedback • Develop and maintain technical documentation and implementation frameworks • Work independently providing best-in-class delivery and integration services to a wide range of organizations and verticals • Act as a trusted advisor to help lead customers to mature outcomes using next generation SIEM, log management, XDR and SOAR features and functionality • Provide knowledge transfer of Falcon LogScale NGSIEM to our customers

🎯 Requirements

• 10+ years of experience working with log management/SIEM solutions (e.g., Falcon LogScale, Splunk, Trellix, Chronicle, Exabeam, Sumo Logic, etc.) and SOAR (e.g., CrowdStrike Fusion, Palo Alto XSOAR, Splunk Demisto, etc.) in a professional services consulting role or similar capacity • Strong understanding of enterprise security architectures and logging frameworks • Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs • Expert knowledge of SIEM skills and best practices related to log analysis, data onboarding, parsers, search queries, dashboards, and alerts • In-depth knowledge of common Cloud providers such as AWS, GCP, and Azure, and traditional IT services, such as active directory services, authentication, networking, data storage • Experience creating configuration, automation and integration scripts with languages, tools and standards such as Python, Powershell, Javascript, YAML, REST API, GO, Cribl, Postman, etc. • Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders • Experience translating your knowledge of customer requirements and experiences into feedback for internal product and engineering teams • Occasional travel may be required (<25%) • Strong problem-solving, written and oral communication skills in English.

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe