Client Success Manager

🕒 May 26

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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CSC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across a range of fund strategies, transactions involving capital markets participants in both public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions. We are the trusted partner of choice for more than 90% of the Fortune 500®, more than 90% of the 100 Best Global Brands®, and more than 70% of the PEI 300. Founded in 1899 and headquartered in Wilmington, Delaware, USA, CSC prides itself on being privately held and professionally managed for more than 120 years. CSC has office locations and capabilities in more than 140 jurisdictions across Europe, the Americas, Asia Pacific, and the Middle East. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. We are the business behind business®.

📋 Description

• Build positive and long-term relationships with our clients. • Manage a moderate number of customers while maintaining high customer satisfaction. • Ensure a minimum of three proactive, non-support case-related contacts per customer assignment per year. • Understand customer needs and provide personalized support to assigned customers or other customers as requested based on areas of specialization/expertise and customer need. • Respond to and provide appropriate solutions to intermediate level customer inquiries while maintaining moderate case closure rates. • Collaborate with team members in a fast-paced environment. • Work under clearly defined guidelines, with moderate supervision, making sound decisions and confirming your conclusions with more senior level team members prior to execution. • Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue. • Review knowledge base solutions within professional expertise to ensure overall quality of our resources and digital support capabilities. • Develop proficiency in all Corptax products and follow our recommended best practices regarding using our products. • Perform triage and release testing, as required, of customer scenarios both prior to and after a new Corptax product release. Testing is a shared responsibility, including triage of new product releases and identifying potential software enhancements. • Assist on various project assignments related to the support of the Corptax products. • Learn newly released products and supplemental update changes and experiment with potential internal solutions. • Demonstrate consistently exemplary standards of ethical conduct. • Promote a culture of cooperation, collaboration, and connection within the support team, as well as globally with other CSC business units.

🎯 Requirements

• 3-4 years of relevant software application experience, ideally in tax software support. • Bachelor’s degree in accounting or tax preferred but will consider relevant experience with a bias toward backgrounds including a strong knowledge of tax and accounting applications. Master's in taxation and/or CPA certification is a plus. • Some knowledge of and experience with procedures and processes in corporate tax departments. • Proficiency with Microsoft products. • Ability to quickly learn Corptax applications. • High standards of customer service and support, honesty and integrity. • Ability to work independently and as part of a team, possessing moderate conflict resolution and negotiation skills to provide positive customer experiences. • Ability to use active listening, critical thinking, and initiative in identifying, addressing and resolving day-to-day issues and challenges. • Excellent time management and priority setting skills with the ability to easily move between multiple activities while driving all activities to successful completion. • Analytical, with an eye for detail, and curious, with a drive to investigate and find answers to the right questions. • Strong communication skills – both written and verbal. • Strong interpersonal skills. • Self-motivated with a drive for continuous improvement.

🏖️ Benefits

• Annual success-sharing bonuses or commission plans based on individual performance • A range of support to colleagues with disabilities • Excellent benefits including annual leave, tuition reimbursement, referral bonuses, and more. • Hybrid or remote work schedules as business needs allow