Chainguard
51 - 200 employees
Founded 2021
🔐 Security
☁️ SaaS
🔒 Cybersecurity
Security • SaaS • Cybersecurity
Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.
Senior Manager, Customer Success Management – Enterprise/EMEA
🕒 May 22
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Chainguard
51 - 200 employees
Founded 2021
🔐 Security
☁️ SaaS
🔒 Cybersecurity
Security • SaaS • Cybersecurity
Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.
📋 Description
• Build, lead, and mentor a team of CSMs supporting Enterprise customers • Foster a collaborative, high-performance, and customer-centric culture • Provide coaching, performance management, and career development support • Drive accountability through clear goals, metrics, and regular feedback • Partner with Customer Success and cross-functional leaders to define segment-specific strategies • Execute programs tailored to Enterprise customer needs • Design and operationalize engagement models • Maintain visibility into adoption, health scores, and engagement metrics across the portfolio • Guide the team in identifying churn risks and expansion opportunities • Drive proactive outreach and intervention based on data insights • Ensure strong stakeholder relationships across Enterprise accounts
🎯 Requirements
• 4+ years of experience in Customer Success, Account Management, or related fields • Prior people management experience with a track record of developing high-performing teams • Experience supporting Enterprise or high-ARR customer segments • Experience with high-touch customer success models • Background in Cybersecurity, DevOps, or a related technical domain preferred • Strong operational mindset with experience building or optimizing processes • Proven ability to drive retention and growth in a metrics-driven environment • Excellent communication and interpersonal skills across diverse audiences • Bachelor’s degree in a relevant field; advanced degree preferred
🏖️ Benefits
• Equity/stock options • Unlimited PTO • Remote work with flexible coworking and team meetup opportunities • Home office and internet stipend • 100% health/dental/vision insurance coverage for you and your family
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