Customer Solution Consultant, Senior

October 17

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CSG

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CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

5001 - 10000 employees

Founded 1982

📋 Description

• Tailor strategies and solutions to meet customer needs and business goals. • Frame creative business, technical, and operational models that enhance revenue, market share, customer satisfaction, and efficiency. • Develop proposals and respond to RFPs, RFQs, and proactive bids in collaboration with cross-functional teams. • Formulate business and solution architecture strategies aligned to customer scenarios and motivations. • Build business cases to justify new business models and architectures for clients. • Guide solution design teams to develop technically sound, fit-for-purpose, and commercially competitive solutions. • Collaborate with Sales Directors (pursuit leads) to create and execute integrated account plans aligned with client transformation objectives. • Coordinate communications among internal teams, clients to ensure alignment and pursuit success. • Work with Finance, Legal, Product, Delivery, Transition, and R&D teams on pricing, solution design, and proposal development. • Prepare compelling collateral such as case studies, presentations, and reusable content for customer engagements. • Drive business results, meeting or exceeding assigned quotas while maintaining high customer satisfaction. • Collaborate with product, strategy, and solution teams to identify and develop new go-to-market offerings. • Engage in business development activities with Sales leads to create and advance new opportunities. • Leverage industry and technology knowledge to deliver new insights and innovative recommendations to customers. • Monitor market trends and competitive activities and apply insights to strengthen customer value propositions. • Promote the full breadth of CSG’s products, services, and partner ecosystem to existing and prospective clients. • Build and maintain strong customer relationships, expanding influence and network within client organizations. • Represent CSG at trade shows and industry events to strengthen brand presence and identify new business opportunities. • Develop thought leadership content such as points of view, whitepapers, and articles in collaboration with subject matter experts. • Independently engage with mid-tier (Tier 2) customers, identifying opportunities and collaborating with stakeholders to build business cases and close deals. • Exhibit professional behavior and collaboration, maintaining strong internal relationships and communication in line with CSG’s core values. • Willing to travel domestically and internationally up to 50%.

🎯 Requirements

• Minimum 10 years of experience in business or solution consulting for software products, services, solutions, and/or system integration capabilities. • Minimum 8 years of experience in the telecommunications industry in roles such as business/solution consulting, system integration, product/solution vendor, or deal leadership. • Minimum 8 years of experience in developing and transforming business or solution architectures and business models within large enterprise environments, primarily at the logical and strategic levels. • Proven ability to manage multiple opportunities simultaneously, maintaining focus and quality across complex engagements. • Strong analytical and strategic thinking skills with the ability to draw meaningful insights from data, recommend next-best actions, and create actionable business growth plans. • Solid understanding of business principles and market dynamics, including how value is created, how strategies are developed, and how business processes bring concepts to life. • Ability to conceptualize business models independent of underlying technologies, focusing on business outcomes and strategic alignment. • Skilled in leading customer engagements across multiple levels of client organizations. • Excellent interpersonal, collaboration, and negotiation skills with a demonstrated ability to build trust and influence outcomes. • Exceptional written and verbal communication skills, capable of translating complex business and technical information into clear, persuasive narratives for both technical and non-technical audiences. • Competence in bridging business and technical teams, effectively translating customer requirements into technical solutions. • Ability to operate effectively in a multi-cultural, geographically diverse environment, with sensitivity to different business and decision-making processes. • Strong presentation and facilitation skills, capable of delivering focused, compelling messages that engage and inspire stakeholders. • High level of personal accountability and performance excellence, with a commitment to delivering quality results and meeting deadlines. • Demonstrated ability to identify problems, analyze data, and make informed decisions, balancing risk and opportunity to achieve optimal outcomes. • Commitment to continuous learning and professional growth, with the ability to quickly assimilate new information and apply it effectively. • Strong influence and stakeholder management skills, able to build alignment and gain commitment from key stakeholders to advance shared business goals.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities