Product Support Consultant III

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Delivering exceptional end-user support, particularly to high-revenue clients. • Managing multiple priorities across various escalation channels, including incoming customer calls and emails. • Responding to customer product inquiries via inbound calls or in written internet-based email. • Assisting with in-depth troubleshooting, creation of custom solutions, documenting software defects, and providing instruction to the customer. • Resolving customer concerns raised during installation, operation, maintenance, or product application or compatibility matters. • Documenting customer information and recurring technical issues to support product quality programs and product development.

🎯 Requirements

• Communication, Oral - Ability to communicate effectively with others using the spoken word. • Communication, Written - Ability to communicate in writing clearly and concisely. • Customer Oriented - Ability to take care of the customers' needs while following company procedures. • Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. • Innovative - Ability to look beyond the standard solutions. • Judgment - The ability to formulate a sound decision using the available information. • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. • Systems Analysis - Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes. • Change management - ability to evolve with changing technology, process, and business solutions. • Availability – Ability to work overnight shifts that align with US office hours.

🏖️ Benefits

• NextGen Healthcare is an equal opportunity employer. • We celebrate diversity and are committed to creating an inclusive environment for all employees.