Engagement Manager

🔥 14 minutes ago

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CSG

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

📋 Description

• Manage one or more small to medium-sized projects or support the Manager, Implementation on larger initiatives. • Be responsible for a function within the project, such as risk and issue management or reporting, and occasionally manage projects end to end. • Be involved in creating or providing input to the project initiation documentation, delivery approach and internal program and solution delivery review for internal program approval. • Deliver projects within the agreed budget, scope, and time, manage risks and issues; ensure quality of deliverables and documentation; and implement appropriate delivery practices and methods. • Create communication plans, facilitate meetings and forums, and establish project infrastructure for information sharing with teams and stakeholders. • Create or provide input to the project budget and resource forecast, and track delivery against budget, proactively manage issues and changes with the account lead. • Participate in initiatives that improve our delivery practice and CSG as a whole.

🎯 Requirements

• Bachelor’s degree or equivalent experience • 1+ years of experience managing projects and/or service delivery • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders at all levels. • Advanced knowledge of Microsoft Office - Word, Excel, and PowerPoint • Ability to work a flexible schedule covering either 6:00 a.m.–3:00 p.m. BRT or 10:00 a.m.–7:00 p.m. BRT, with approximately 50% of hours flexing between these shifts based on business and client needs • Ability to work in a Brazil-based CLT contract position • Ability to read, write, speak and understand the English language in a business environment.

🏖️ Benefits

• Work from Home • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!