Engineering Manager

🕒 June 2

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CSG

5001 - 10000 employees

Founded 1982

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.

📋 Description

• Act as people manager for approximately 15–20 engineers across 2–3 Scrum teams, owning hiring, onboarding, performance management, compensation input, and promotion recommendations. • Be accountable for delivery outcomes across 2–3 Scrum teams within a release train. • Own and continuously improve engineering practices and standards across the four core practices: Development, Test, Release, Deployment & Documentation, and AI Adoption in Engineering. • Promote responsible, human-in-the-loop use of AI tools for coding, testing, analysis, and documentation. • Shape team composition across 2–3 Scrum teams to optimise skills, experience, domain knowledge, growth opportunities, and resilience to attrition.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience. • 8+ years in software engineering roles (Developer, SDET, or similar). • 3+ years in a people-leadership role (Engineering Manager, Team Lead, or equivalent), ideally leading multiple Agile teams. • Demonstrated success delivering outcomes across multiple Scrum teams in an Agile/SAFe environment. • Proven experience implementing and improving engineering practices (coding standards, testing, CI/CD, documentation). • Experience managing risks and issues in complex, distributed programs and leading and developing engineers across locations.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities

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