Product Support Analyst I

🔥 1 minute ago

🇮🇩 Indonesia – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSG

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences.

📋 Description

• Act as a point of contact with customers • Monitor incidents to ensure Service Level Agreements are respected • Document and report unresolved issues to customers and follow up professionally • Follow up incidents with Product and Solution owners and the internal Q& team to obtain resolution based on customer priority • Escalate incidents in time to next-level support • Establish communication channels with QA, SDE, and Incident Manager to ensure excellent customer support • Work collaboratively with the global team • Fulfill other duties as required • Gain a mid-level understanding of products, processes, and procedures within the first 6–12 months • Consistently use soft skills on calls to ensure customer satisfaction • Show positive progress in quality scores and performance audits

🎯 Requirements

• Proficiency in English in a business environment • Experience troubleshooting technical situations and thoroughly documenting all relevant details • 1–2 years of technical experience • Experience with incident management • Experience with ITIL • Good to have experience with SQL and Docker • Understanding of CRM systems and other required software • Ability to meet minimum performance expectations within the first 90 days • Ability to meet minimum quality standards within the first 90 days

🏖️ Benefits

• Disability accommodations throughout the application, interview, and testing processes • Employment opportunities with CSG • Global team environment