PPE Tech Support Specialist

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🕒 March 28

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Provides users of the Optimal Blue Product and Pricing Engine with excellent customer service • Issue resolution and education/training on new product updates and enhancements • Supports Emerging/Inside Sales Clients via chat messaging, email, telephone/video calls • Serves as liaison between end-users of the Product and Pricing engine and Optimal Blue • Tracks and identifies business trends that could jeopardize customer accounts • Communicates trends and/or operational issues impacting client satisfaction • Maintains knowledge of the system for appropriate service and resolution • Plays a key role in training clients on enhancements or new systems

🎯 Requirements

• Minimum of two (2) years of mortgage pricing experience • Demonstrated technical proficiency administering mortgage technology platforms • Experience supporting secondary marketing or lock desk operations using product and pricing technology • Familiarity with the Optimal Blue Product and Pricing Engine (PPE) preferred • Strong customer service orientation, with the resilience to navigate complex scenarios • High attention to detail and a client-focused mindset • Demonstrated ability to learn quickly and adapt to change • Ability to follow established processes and procedures • Strong analytical and problem-solving skills • Excellent verbal and written communication skills

🏖️ Benefits

• Medical • Dental • Vision • Basic life insurance • Short/long term disability • 401(k) participation (with company match) • 10 days of vacation for new employees • Sick time based on state requirements • 8 Company-paid holidays • 2 personal holidays per year