Endpoint Analyst

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Centorrino Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

📚 Education

Cybersecurity • SaaS • Education

Centorrino Technologies is an IT services and solutions provider focused on delivering exceptional customer experience and secure technology environments. Based in Australia and New Zealand, they offer a wide range of services, including managed IT services, cybersecurity solutions, project delivery, and cloud computing. With a commitment to continuous improvement, Centorrino Technologies serves organizations across various sectors such as government, healthcare, education, and not-for-profit. The company is known for its engineering-led approach, ensuring that technology implementations are secure and efficient. Additionally, they maintain certifications like ISO 27001 and are involved in social impact initiatives, including being carbon neutral and supporting charities.

📋 Description

• Provide technical support and administration for business applications across Windows and mobile environments. • Troubleshoot application installation, performance, access, compatibility, and functionality issues. • Respond to application incidents, service requests, and escalations, ensuring timely resolution and clear communication. • Manage the application lifecycle, including packaging, deployment, updates, maintenance, and retirement. • Support application testing, version control, release readiness, and post-deployment validation. • Deploy and manage applications using Microsoft Intune, Group Policy, and other enterprise management platforms. • Configure and maintain application settings, policies, and security requirements to ensure compliance. • Monitor application deployments, resolve installation issues, and maintain application health and reliability. • Meet service level agreements (SLAs) while delivering a high standard of customer support. • Maintain accurate technical documentation, knowledge articles, and support procedures. • Contribute to continuous improvement initiatives that enhance application management, user experience, and operational efficiency. • Collaborate with cross-functional teams to deliver high-quality technology solutions. • Stay current with emerging technologies and recommend improvements to tools, processes, and service delivery.

🎯 Requirements

• Experience in a similar IT application support, endpoint management, or EUC role. • Strong experience supporting business applications across Windows and mobile platforms. • Hands-on experience with Microsoft Intune, JAMF, or other Mobile Device Management (MDM) platforms. • Solid knowledge of Active Directory, Group Policy, and Azure AD/Microsoft Entra ID. • Experience managing application deployments, packaging, and lifecycle management. • Familiarity with ITIL or structured IT service management practices. • Basic PowerShell or shell scripting skills (desirable). • Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues efficiently. • Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders. • Strong attention to detail and the ability to manage competing priorities in a fast-paced environment. • A collaborative mindset with a commitment to knowledge sharing, continuous improvement, and delivering outstanding customer service.

🏖️ Benefits

• Hybrid working (for majority of our roles) with team anchor days to support collaboration. • Extensive training and development opportunities that enable continual growth as part of your career planning. • Extensive discounts and benefits to maximise your money. • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.