Service Desk Analyst – Inbound Team

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🔥 13 minutes ago

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Centorrino Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

📚 Education

Cybersecurity • SaaS • Education

Centorrino Technologies is an IT services and solutions provider focused on delivering exceptional customer experience and secure technology environments. Based in Australia and New Zealand, they offer a wide range of services, including managed IT services, cybersecurity solutions, project delivery, and cloud computing. With a commitment to continuous improvement, Centorrino Technologies serves organizations across various sectors such as government, healthcare, education, and not-for-profit. The company is known for its engineering-led approach, ensuring that technology implementations are secure and efficient. Additionally, they maintain certifications like ISO 27001 and are involved in social impact initiatives, including being carbon neutral and supporting charities.

📋 Description

• At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. • We’re on a mission to redefine the customer experience. • Join our Inbound team in Adelaide as a passionate Service Desk Analyst.

🎯 Requirements

• Answer inbound calls and deliver prompt, friendly, and professional support. • Troubleshoot issues independently or collaborate with internal teams to drive resolutions. • Keep customers informed with clear, confident, and timely updates. • Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution. • Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time. • A mature, “own it” mindset with strong follow-through. • A team-first approach and a high level of accountability. • Clear communication skills and a practical, solutions-focused mindset. • A genuine passion for customer service and helping people. • A willingness to learn, grow, and build your skills — we’ll support you every step of the way. • Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.

🏖️ Benefits

• Hybrid working with team anchor days to support collaboration. • Extensive training and development opportunities that enable continual growth as part of your career planning. • Extensive discounts and benefits to maximise your money. • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.