C&I Customer Service Representative

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🕒 May 20

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Culligan

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🤝 B2B

B2C • B2B

Culligan is a global provider of water treatment products and services, offering residential water softening, whole-house filtration, reverse osmosis drinking-water systems, and bottled/bottleless water delivery and dispensers. The company also supplies workplace hydration solutions and commercial and industrial water treatment systems, backed by installation, maintenance, testing, and franchise-based local service. Culligan emphasizes sustainable, eco-friendly solutions, white-glove service, and a satisfaction guarantee for both homeowners and businesses.

📋 Description

• The C&I Billing Coordinator is responsible for managing the setup and billing process for new commercial and industrial (C&I) customers • Ensure smooth coordination of commercial installations, accurate ordering of equipment, and timely processing of project-related billing, including progress payments and cash collection • Set up new commercial customers in the system, ensuring all required information is accurately captured • Work closely with sales, operations, and finance teams to facilitate a smooth onboarding process for commercial accounts • Schedule and coordinate installations and Service for new commercial projects, ensuring alignment with internal teams and external vendors • Communicate installation timelines and requirements with customers and field service teams • Monitor installation progress and address any issues or delays as they arise • Relay Job Package and equipment details to be ordered by branch for commercial projects based on project specifications and requirements • Track equipment shipments, confirm deliveries, and coordinate with service teams to ensure availability for installations • Set up Progressive Payments individual projects • Generate and process invoices for commercial projects, ensuring accuracy and compliance with contractual agreements • Manage progress billing for large-scale commercial installations, tracking payment milestones and issuing invoices accordingly • Coordinate with customers and internal teams to resolve billing discrepancies and ensure timely payments • Maintain accurate records of all billing transactions and customer accounts.

🎯 Requirements

• High school diploma required • Associate’s or Bachelor’s degree in Business, Finance, Accounting, or a related field preferred • 2+ years of experience in commercial billing, customer account management, or a related role • Experience in project coordination or commercial installations is a plus • Proficiency in billing systems, ERP software (e.g., IFS, SAP, or similar), and Microsoft Office Suite • Strong organizational and problem-solving skills with the ability to manage multiple projects simultaneously • Knowledge of progress billing and commercial project invoicing processes • Familiarity with commercial service agreements, equipment procurement, and job costing is preferred • Excellent communication and interpersonal skills for coordinating with internal teams and external customers • Strong attention to detail and accuracy in billing and data management.

🏖️ Benefits

• Equal Opportunity Employer