Warranty Quality Analyst

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Logo of Cummins Inc.

Cummins Inc.

10,000+ employees

Founded 1919

⚡ Energy

🚗 Transport

🔧 Hardware

💰 $75M Grant on 2024-07

Energy • Transport • Hardware

Cummins Inc. is a global power technology leader that designs, manufactures, and distributes a variety of engines and power systems solutions. They offer products that range from diesel and natural gas engines to hybrid and electric power systems, as well as components like turbochargers, fuel systems, and emissions solutions. With a strong emphasis on innovation, Cummins aims to reduce emissions and improve fuel efficiency. The company is dedicated to helping industries navigate the transition to cleaner energy through integrated power solutions suitable for diverse applications such as on-highway, marine, mining, and construction. Additionally, Cummins provides services including remote monitoring, diagnostics, and aftermarket support, reinforcing its commitment to sustainability and customer service excellence.

📋 Description

• Administers warranty claims and processes according to the terms and conditions of multiple contracts for multiple international or global customers • Participates in continuous improvement efforts and standard work development for the department • Maintains global customer warranty profiles; manages information and material through internal and external stakeholders for investigation and/or repair • Identifies trends to target and prioritize functional area improvement opportunities • Prepares analytical and interpretive reports for management and continuous improvement efforts • Assists in the improvement of existing processes and tools used to analyze and reconcile warranty costs including supplier recovery and partnership agreements • Supports warranty processes by working on assignments for testing, data conversion, and system configuration • Provide support and resolution on service provider issues through a broad understanding of Cummins’ service and warranty processes, systems, and practices.

🎯 Requirements

• Proficient in Excel and MS applications • Should also have seen atleast Power Bi reporting if not already a user • Basic understanding of engines and components will be appreciated

🏖️ Benefits

• Equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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