Contract IT Specialist

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Customer.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity, with a customer-service-first mindset • Execute employee lifecycle workflows (onboarding, offboarding, role changes) and improve assigned steps through automation and process refinement • Administer identity and access management: provisioning, SSO, group and role-based access across core systems • Maintain day-to-day device fleet health via MDM (device compliance, endpoint protection, patching, configuration) • Support SOC 2, ISO, and HIPAA compliance through evidence collection, access review prep, and control adherence • Work across our core tools - Okta (or similar), Jira, Notion, Linear - to triage, track, and resolve requests • Create and update operational documentation for owned workflows • Partner with People, Security, and Engineering on cross-functional projects

🎯 Requirements

• 3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company • Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar) • Experience with identity and access management (Okta strongly preferred), SSO, and role-based access - bonus if you've helped build an access framework, not just operated inside one • Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms) • Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence); familiarity with audit tooling is a plus, direct program ownership is not required • Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly • Strong troubleshooting on macOS (Windows a plus).