Membership & Sponsorship Manager

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🔥 19 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 15%

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Customer Service & Call Center Verband Deutschland e. V. (CCV)

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 1996

🤝 Non-profit

🤝 B2B

📚 Education

Non-profit • B2B • Education

Customer Service & Call Center Verband Deutschland e. V. (CCV) is a German industry association for customer service and contact center professionals and companies. It provides networking, advocacy, events, training, working groups, regional chapters, publications, member services, and quality and ethical standards (e. g. , Branchenkodex, CCV Quality Award). The CCV runs online events, seminars, delegations, and offers resources and member information aimed at improving customer service and contact center operations in Germany.

📋 Description

• Acquire new member companies, partners, and sponsors for the CCV • Identify prospective companies and key contacts and build new business relationships • Manage existing members, sponsors, and cooperation partners and further develop these relationships • Identify opportunities for new partnerships and develop suitable collaboration models • Develop new offerings, formats, and value-added services for members • Contribute to the design and continued development of events, networking meetings, webinars, and industry formats • Develop sponsorship and partnership proposals and support their implementation • Develop ideas to increase the appeal of CCV membership • Promote regular exchange between members, partners, and the CCV • Occasionally represent the CCV at events, member meetings, and industry events • Work closely with the Board and report directly to the Vice President or the Board member responsible for Membership & Events

🎯 Requirements

• Experience in sales, business development, account management, partner management, or sponsorship • Excellent communication and networking skills • Enjoy engaging with decision-makers by phone and in person • Strong understanding of customer and member needs • Ability to develop long-term business relationships from initial contacts • Self-motivated, with enthusiasm for developing new ideas and formats • Structured and independent approach to work • Interest in customer service, customer interaction, digitalization, and modern workplaces • Experience in the customer service, call center, contact center, CX, or BPO industry is a plus but not required

🏖️ Benefits

• 100% remote work • Full-time or part-time options • Flexible working arrangements • Short decision-making processes • Direct interaction with the Board • Significant autonomy and scope for shaping the role • An extensive network of companies and decision-makers in the customer service industry • Varied responsibilities spanning sales, networking, events, partnerships, and member relations • Participation in selected industry and networking events • Only around 10% travel, averaging approximately two days per month • Permanent employment contract

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