Associate Manager, Call Center

Job not on LinkedIn

🔥 17 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $80.3k - $173k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Supervise nurses and oversee execution of daily clinical workflows, including clinical staff scheduling and work assignments • Collaborate with Call Center Leadership on operational initiatives, performance management of clinical staff, providing feedback, coaching, and mentoring • Audit team's documentation and review clinical decision making to ensure excellent delivery of patient care • Telephone support and triage for patients, scheduling problem visits or nurse visits when appropriate, offering symptom management, supporting refill requests and answering visit follow-up questions • Provide patient education, particularly around chronic conditions • Provide staff education, in coordination with provider teams, to ensure proper roll-out of new clinical policies, procedures and best-practice literature • Oversee maintenance of certifications and licensure, including continuing education requirements • Forming relationships with patients and their caregivers to support prevention focused care and ED/ hospital diversion, where appropriate • Deliver an exceptional patient experience through service, responsiveness and care, including addressing customer complaints

🎯 Requirements

• A minimum of 2-years of supervisory experience • Registered Nurse (RN) license in good standing with no restrictions required • Bachelor's degree required • CPR Certification required • EMR experience • 2 or more years of healthcare experience working as an nurse, preferably in a primary care office, other outpatient setting, or call center • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package designed to support physical, emotional, and financial well-being