Customer Support Associate – Employee Assistance Program, Work-life

Job not on LinkedIn

🔥 36 minutes ago

🦌 Connecticut, Idaho, +1 more states – Remote

🦌 Connecticut – Remote 🥔 Idaho – Remote 🤠 Texas – Remote

💵 $18 - $38 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Promptly responds incoming chats within the standard greeting approved timeframe • Determines purpose of incoming chat by focusing on the members written messages and interacting with callers and provides resources through chat and email • Assesses client’s needs; researches and structures communication by information members regarding pertinent EAP/Work life services and resources • Recognizes crisis situations and evaluates for needed action to minimize risk • Performs appropriate research in internal databases and online to identify potential providers and resources • Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally • Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements • Agent will triage calls in a professional and timely manner if needed • Communicates effectively with all internal stakeholders • Makes outbound calls as appropriate to identify and assist with securing member resources and/or services • Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned • Compliance with Policies and Regulatory Standards • Protects the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures • Resolves complex issues without or with limited management intervention

🎯 Requirements

• 1-3 years' customer service experience • Basic computer knowledge • Proficiency in all Microsoft Office Applications • Technical Requirement for personal residential internet service • Experience in a call center environment preferred • Mental health and human services background preferred • Associate's or bachelor’s degree in a social, psychological or human service field or equivalent experience preferred • High School Diploma or equivalent

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility