DriveTime
1001 - 5000 employees
Founded 2002
🛒 Retail
🚗 Transport
💸 Finance
Retail • Transport • Finance
DriveTime is a prominent automotive retail company focused on revolutionizing the car-buying journey. The company prides itself on providing a transparent pricing approach, eliminating haggling and offering an unparalleled customer service experience. DriveTime operates reconditioning centers to breathe new life into pre-owned vehicles, with comprehensive training and state-of-the-art equipment. The company's operations are streamlined for optimal productivity and customer support, with a dynamic team involved in loan servicing and corporate functions. DriveTime is committed to creating a positive impact by fostering a supportive work environment that values integrity, collaboration, and diverse backgrounds.
Customer Service Representative
🕒 Yesterday
🌵 Arizona, Florida, +5 more states – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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DriveTime
1001 - 5000 employees
Founded 2002
🛒 Retail
🚗 Transport
💸 Finance
Retail • Transport • Finance
DriveTime is a prominent automotive retail company focused on revolutionizing the car-buying journey. The company prides itself on providing a transparent pricing approach, eliminating haggling and offering an unparalleled customer service experience. DriveTime operates reconditioning centers to breathe new life into pre-owned vehicles, with comprehensive training and state-of-the-art equipment. The company's operations are streamlined for optimal productivity and customer support, with a dynamic team involved in loan servicing and corporate functions. DriveTime is committed to creating a positive impact by fostering a supportive work environment that values integrity, collaboration, and diverse backgrounds.
📋 Description
• Responsible for inbound and outbound phone calls educating and answering questions regarding the customer's warranty • Simplify the automotive warranties process • Anticipate customer needs by evolving self-service options • Provide world-class customer service
🎯 Requirements
• High School diploma required; Associate or Bachelor’s degree is preferred • 3+ years of experience working in a customer service role with conflict resolution • Experience in the automotive industry is a huge plus • Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred
🏖️ Benefits
• Work From Home • Medical, dental, and vision insurance • 401(K) • Company paid life insurance policy • Short and long-term disability coverage • Growth Opportunities • Tuition Reimbursement • Wellness Program • Paid Time Off
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