Customer Support Specialist

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CXM

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💸 Finance

💳 Fintech

Finance • Fintech

CXM is an online financial services firm that operates as a brokerage platform offering Forex and CFD trading to clients. The company enforces regional access restrictions for regulatory compliance and provides risk warnings about the high-risk nature of leveraged trading. CXM also offers customer support for access and compliance inquiries.

📋 Description

• Effectively manage company communication channels, including live chat, emails, and phone calls • Identify and assess customers’ needs to ensure a high level of satisfaction • Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal • Provide timely and accurate support to clients within the specified time frame • Maintain and update CRM records with all customer interactions and actions taken • Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation • Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction • Work independently as well as collaboratively in a team environment • Adhere to standard operating procedures and company policies at all times

🎯 Requirements

• Proven experience in a customer support or client service role • Previous experience or background in Forex trading or the financial markets is a strong advantage • Excellent command of English and Vietnamese native both spoken and written • Proficient in Microsoft Office applications (Word, Excel, Outlook) • Strong phone communication skills with active listening abilities • Ability to work under pressure and meet tight deadlines • Excellent communication, problem-solving, and presentation skills • Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)

🏖️ Benefits

• Competitive Salary along with KPI Bonus • Night Shift Allowance • Growth Opportunities • Collaborative Team