Customer Lifecycle Automation Manager

🕒 May 15

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CXT Software

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1999

Logistics • Software • Transportation

CXT Software is the leading provider of last-mile, route, and on-demand shipment management technology for logistics needs throughout North America. With over 25 years of experience, CXT Software specializes in creating user-friendly logistics software that enhances efficiency and operations for courier services in various sectors including healthcare, automotive, and retail. Their platform integrates advanced AI-driven technologies for route optimization and automated dispatching, providing unparalleled support for drivers, dispatchers, and clients.

📋 Description

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk • Build automated workflows triggered by customer behavior, product usage, and CRM data • Develop and maintain customer health scoring frameworks using product, CRM, and support data • Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps • Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual outreach • Build self-service programs, including training and onboarding content, product adoption campaigns, and renewal reminders • Own lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle tracking • Partner with Product and Engineering to integrate product usage data into lifecycle programs • Collaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes • Track and report on adoption rates, retention, and churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights

🎯 Requirements

• 5–7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth roles • Experience using AI to design or operate customer lifecycle workflows • Proven experience designing and implementing lifecycle automation programs from scratch (not just executing campaigns) • Experience working in SaaS or recurring revenue environments • Experience supporting a scaled customer base (250+ customers across multiple tiers) • Strong systems thinking and ability to design scalable workflows • Deep understanding of the customer lifecycle (onboarding → adoption → renewal → expansion) • Ability to translate customer data into actionable automation programs • Strong analytical and problem-solving skills • Ability to work cross-functionally and influence stakeholders • Hands-on experience with CRM and automation platforms (HubSpot, Salesforce) • Experience with product analytics tools (e.g., Pendo or similar) • Familiarity with integrating data across systems (CRM, product, support) • Experience building workflows, triggers, and lifecycle campaigns

🏖️ Benefits

• 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world. • Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules. • Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals. • Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology. • Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!