Senior Software Engineer

🕒 July 1, 2025

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Cyara

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

Artificial Intelligence • SaaS • Telecommunications

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

📋 Description

• Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. • Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. • Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. • Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.

🎯 Requirements

• Strong programming skills in C# and C++ • Solid understanding of SIP, UDP, and RTP protocols • Experience with SQL databases for backend support • Need Experience in Programming SIP protocol - creating and sending SIP messages to Initiate, negotiate and run SIP session. • Experience in Programming with Streaming using RTP protocol. • Event-driven programming experience • Experience with Audio codecs and general Digital Audio wave creation, sampling etc. • Required Experience with High performance software coding for low level control of hardware. • Familiarity with voice technologies and real-time communications • Excellent problem-solving and debugging skills • Experience in telecom, VoIP, or real-time systems (preferred) • Knowledge of media gateways and signaling systems (preferred) • Prior experience with scalable system architecture (preferred)

🏖️ Benefits

• Flexible work environment • Competitive compensation • Family first atmosphere