Customer Support – Live Chat

October 21

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CyberCare

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B2B • SaaS • Technology

CyberCare is a company dedicated to enhancing the way tech companies provide customer support by integrating a human touch with innovative solutions. Known for their promptness, CyberCare ensures responses in under 60 seconds and has delivered over 14. 1 million solutions annually across 170+ countries. CyberCare focuses on reshaping customer interaction norms globally with their personalized and professional approach, aiming to make every customer feel valued and informed. The company prides itself on delivering exceptional customer service that feels personable and knowledgeable, setting a new standard in customer support experiences.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Support NordVPN customers via live-chat. No phone calls over here! • Troubleshoot tech issues and help with billing inquiries. • Make customers happy by resolving their concerns. • Turn users into fans through top-notch support. • Bring empathy, patience, and a positive vibe to every interaction.

🎯 Requirements

• Fluency in English. • Basic know-how of Windows/MacOS. • Confidence in multitasking and providing technical support. • A calm, customer-first mindset - even under pressure. • Positive, proactive, and motivated attitude. • Ability to work rotating day and evening shifts full-time. • Ability to come to our office in Lviv once every couple of months.

🏖️ Benefits

• Health insurance • Health insurance & plenty of extra perks • Clear growth path - move into Product, AI, Marketing & more • Flexible shifts for students • Smooth start in tech with onboarding & mentorship • Fun team, regular events & team building activities • Possibility to work remotely