Professional Services Engineer

🕒 August 21

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cyberhaven

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $33M Series B on 2021-12

Cybersecurity • SaaS • Enterprise

Cyberhaven is a company specializing in data security and insider risk management solutions. They offer a comprehensive data detection and response platform designed to detect and stop insider threats and data exfiltration. Cyberhaven's unique approach includes data lineage technology, which traces data from its origin to better understand and classify it, ensuring it remains protected across different platforms and situations. This technology enables businesses to stop the unauthorized flow of important data through various channels such as cloud, web, email, and removable storage. With a focus on cloud data security, insider risk management, and data loss prevention, Cyberhaven's solutions empower companies to safeguard their critical information and accelerate internal investigations.

📋 Description

• Work closely with clients to understand technical requirements, diagnose issues, and provide effective solutions • Lead implementation and configuration, ensuring seamless integration and deployment of Cyberhaven’s solution in client environments • Create customized datasets and policy solutions • Analyze log files, debug, and troubleshoot complex technical problems • Coordinate resolutions with Support, Engineering, and Operations teams • Collaborate with developers, project managers, and support staff to deliver solutions on schedule • Deliver technical training to end users • Advise clients on strategy, best practices, and product usage • Conduct progress updates, status meetings, and post-implementation reviews • Serve as internal and external point of contact for client escalations • Escalate and resolve technical issues or system discrepancies with development and support teams • Stay current with industry trends, emerging technologies, and Cyberhaven product advancements

🎯 Requirements

• 3+ years of Solutions Engineer, Delivery Manager, or Professional Services experience with Endpoint Security in the Cybersecurity and DLP space • Proven track record of delivering complex technical solutions, preferably in Professional Services or Consulting, specifically with endpoint security products • Experience with DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint • Understanding of data classification methodologies and techniques • Ability to manage and deliver against strict timelines, with constant prioritization and mitigation strategy-building • Deep technical background with hands-on experience supporting and troubleshooting SaaS-based security and/or endpoint agent technologies • Software debugging skills • Knowledge of web technologies, APIs, and data integration techniques • Solid understanding of system architecture, network protocols, and Google Cloud Platform • Practical knowledge of macOS, including MDM, app management, and basic terminal skills • Practical knowledge of Windows, including SCCM, GPO, Intune, registry configuration, and PowerShell scripts • Excellent written and verbal communication skills • Knowledge of system software design, including services, drivers, and agents • Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role • Must be based in the greater Mexico City area

🏖️ Benefits

• AI-powered recruiting tools may be used for scheduling, note-taking, workflow automation, and other recruiting activities • Candidates are notified in advance when AI-assisted interview note taking is used and may opt out • Equal opportunity employment commitment