Technical Customer Success Manager

Job not on LinkedIn

October 2

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Customer Success Manager

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Cycode | Complete ASPM

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Security • SaaS

Cycode is a comprehensive Application Security Posture Management (ASPM) platform that provides a wide range of security solutions to protect software development lifecycle (SDLC) and software supply chains. Its offerings include pipeline and build security, application security testing (AST), vulnerability management, and open source security through software composition analysis (SCA). Cycode's platform enables organizations to detect and remediate hidden secrets, manage governance and security policies across DevOps tools, and secure containers from development to deployment. The platform is integrated with advanced features like Static Application Security Testing (SAST) and Infrastructure as Code (IaC) to prevent cloud misconfigurations. Cycode's unified security approach allows developers and security teams to identify and mitigate risks in real-time, ensuring end-to-end security coverage from code to cloud.

51 - 200 employees

🔐 Security

☁️ SaaS

💰 $56M Series B on 2021-11

📋 Description

• Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s) • Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries • Understanding the customer’s pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success • Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion • Align with technical stakeholders and executive decision-makers within our customers’ organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through • Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met • Ensure clients are trained on the Cycode platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support • Proactively promote and educate customers on new features and capabilities added to the Cycode platform • Capture and document the specific use cases, configurations, and other factors related to the customer’s instance of Cycode throughout the customer lifecycle • Create advocacy and evangelism opportunities for customers

🎯 Requirements

• 8+ years of customer success or technical account management experience with enterprise software • 8+ years in the software development and/or application security industry • Expertise in project management with experience managing Fortune 500 customers and/or complex projects that have achieved high customer satisfaction • Experience managing at least $3M in ARR and/or 15 enterprise customers • Strong technical acumen and high integrity, with experience in application security and/or DevSecOps/DevOps • Excellent interpersonal and communication skills, as well as excellent presentation skills with the ability to build strong relationships with clients and address client needs • Strong problem-solving skills, with the ability to identify and address customer needs • Team player ready to help others • Self-starter with intellectual curiosity • Familiarity with SCM tools like GitHub, GitLab, Bitbucket • Familiarity with modern scripting and programming languages - advantage • Experience working with Planhat as CSM CRM - advantage • Working proficiency with Kubernetes - advantage

🏖️ Benefits

• Health insurance • Professional development opportunities