Solutions and Implementation Engineer

🕒 April 24

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Cytora

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Series B on 2019-04

Cytora is the configurable platform that enables commercial insurers to create digital workflows by digitising, evaluating and routing risks.

📋 Description

• Own technical implementation for new and existing customers — from API integration to workflow configuration to production go-live. • Run technical discovery on customer tech stacks and architecture, recommend the right integration patterns, and produce Miro workflows and implementation playbooks that guide the rollout. • Guide customers on API integration patterns, webhook strategies, retry and failure handling, schema design, and platform best practices — flexing your delivery between technical and business audiences. • Be the technical glue between Customer Success, Sales, Solutions Consultants, and Product. • Be a calm, credible voice on how our AI works. • Observe what customers need, file clean bug reports, open feature requests that capture what you're hearing, and test beta features. • Dig into logs, monitoring, and system behavior to diagnose complex issues, and hand off clean reproductions to Engineering when needed. • Read the release notes. Test the new features. Form opinions. Teach the rest of us and our customers what's possible.

🎯 Requirements

• Enough time in a technical, customer-facing role (Solutions Engineer, Solution Architect, Customer Engineer, Implementation Engineer, or similar) that you can hit the ground running — typically 3-5+ years. • Deep comfort with REST APIs, Swagger/OpenAPI specs, and tools like Postman. • Comfortable reading and writing Python scripts against APIs — prototyping, testing, and automating. • You're genuinely interested in AI, you keep up with it, and you can confidently explain how our LLM-powered product works to a customer. • Experience advising customers on integration architecture. • You can hold a whiteboard session with a senior developer and also walk a project manager or business analyst through the same concept in plain English. • You can dig into logs, traces, and system behavior to root-cause complex issues, and cleanly document what you find so our product team can act. • Genuinely curious, proactive, and comfortable in occasional ambiguity. • Experience implementing production-ready integrations for SaaS B2B enterprise customers, including post-launch troubleshooting. • Fluent with Git/GitHub — commits, branches, PRs, and navigating a codebase, not just cloning. Comfort in observability tools like Datadog, and familiar with user-management platforms like Auth0.

🏖️ Benefits

• Competitive salary • Flexible working and remote options • Professional development budget and conference access • Annual company retreats • A mission-driven culture that puts people first