Enterprise Application Administrator

🕒 May 14

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D2L

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

📚 Education

☁️ SaaS

💰 $85M Series B on 2014-08

Education • SaaS

D2L is a company committed to transforming the future of education and work through high-quality learning solutions. Their platform, D2L Brightspace, offers personalized, scalable learning opportunities tailored for various sectors, including K-12 education, higher education, business, training organizations, and government. D2L provides a comprehensive learning management system that incorporates AI-driven tools to enhance teaching and learning experiences. The company emphasizes accessibility and inclusivity, ensuring that their solutions meet diverse learner needs, and supports their users with dedicated customer and learning services.

📋 Description

• Administer and maintain enterprise applications such as NetSuite, Jira, Confluence, Slack and others, ensuring optimal performance, security, and user accessibility. • Provide day-to-day support and troubleshooting for application-related issues, responding to incident tickets and service requests from internal users. • Serve as subject matter experts for managed platforms within integration workflows, collaborating with integration teams to troubleshoot, escalate, and resolve data flow issues. • Develop and maintain system documentation, process workflows, and user guides for applications, ensuring clear and accurate information is available for end users and stakeholders. • Perform data imports, exports, and data maintenance tasks, ensuring accuracy and data integrity across systems. • Manage user accounts, roles, and permissions, ensuring proper access control within all systems. • Support testing, upgrades, and deployments of application enhancements, working closely with other admins, developers, and external vendors. • Work with Service Managers, Devs, and other teams to understand business needs, propose solutions, and deliver application improvements that align with organizational goals. • Assist with troubleshooting and resolving system errors, providing timely updates, and following up with relevant parties to resolve incidents effectively. • Approaches problem-solving with an architectural mindset, considering upstream/downstream impacts, integration dependencies, and long-term scalability rather than addressing issues in isolation.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field (or equivalent experience). • 3-5 years of experience in an enterprise application support or administrator role, working with business systems like NetSuite, Jira, Confluence, Slack or similar platforms. • Familiarity with cloud-based applications and system administration. • Basic knowledge of scripting or automation tools (e.g., PowerShell, JavaScript). • Experience with integration tools like Azure Functions, or Data Factory. • Strong troubleshooting and problem-solving skills, with the ability to work efficiently under pressure. • Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels. • Ability to work collaboratively in a team environment, manage multiple tasks, and prioritize effectively. • Willingness to learn new technologies and adapt to a fast-changing environment.

🏖️ Benefits

• Flexible work arrangements • Learning and Growth opportunities • Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program • 2 Paid Days off for SkillsWave-related activities like exams or final assignments • Employee wellbeing (Access to mental health services, EFAP program, financial planning and more) • Retirement planning • 2 Paid Volunteer Days • Competitive Benefits Package • Home Internet Reimbursements • Employee Referral Program • Wellness Reimbursement • Employee Recognition • Social Events • Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.