Program Director – Technical Writing, NPI Commercialization

🕒 5 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $126.1k - $221.9k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

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Daikin Applied Americas

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1924

🤝 B2B

🔧 Hardware

⚡ Energy

B2B • Hardware • Energy

Daikin Applied Americas is a commercial and industrial HVAC and building solutions company that designs, manufactures, and supports air management equipment and services across North America. The company provides rooftop systems, chillers, air handlers, heat pumps, air purifiers, building controls (SiteLine), rental solutions, and IoT-enabled energy- and IAQ-focused technologies for commercial, institutional, and industrial buildings, emphasizing energy efficiency and decarbonization.

📋 Description

• Provide strategic leadership for Technical Writing and Illustration functions, setting vision, priorities, and long‑term direction aligned to business and product strategies • Establish and enforce documentation governance, quality standards, and best practices to ensure clarity, accuracy, regulatory compliance, and a consistent customer experience • Oversee end‑to‑end delivery of all customer‑facing documentation, including installation manuals, service guides, wiring diagrams, quick start guides, and control system documentation • Partner with Engineering, Product Management, and Marketing by translating complex technical concepts into clear, user‑focused content that drives customer success • Own the NPI commercialization workstream, providing strong program leadership to ensure cross‑functional readiness and flawless execution for all product launches • Serve as the central point of accountability and escalation for commercialization activities across Technical Writing, Training, Parts, Technical Response, Marketing, Software, and Product teams • Drive alignment and decision‑making across cross‑functional stakeholders, ensuring timely delivery of all customer‑facing assets in support of launch commitments • Standardize and mature NPI and documentation processes to improve predictability, efficiency, and launch excellence at enterprise scale • Champion continuous improvement initiatives that enhance documentation quality, cycle time, scalability, and team effectiveness • Advocate for and lead adoption of systems, tools, and platforms that improve workflow automation, version control, content reuse, and team productivity • Define, monitor, and communicate KPIs related to documentation quality, cycle times, NPI readiness, and cross‑functional performance to senior leadership • Lead a high‑performing team of technical writers, editors, and illustrators, fostering a culture of accountability, collaboration, and continuous improvement

🎯 Requirements

• Bachelor's degree or Equivalent Experience in liberal arts, journalism, communications or marketing • 12 years of experience in technical documentation, product commercialization, or program management • 8 + years of people leadership experience • Proven experience managing creative or technical writing teams • Strong understanding of product development and NPI lifecycle processes • Exceptional program management and cross‑functional leadership skills • Ability to translate highly technical information into clear, user‑centric communications • Strong organizational and communication skills with the ability to influence at all levels • Knowledge of commercial HVAC equipment technologies or related B2B equipment markets • Exceptional communication and presentation abilities • Ability to manage multiple projects in a fast-paced environment and meet deadlines • Collaborative mindset with the ability to build relationships across teams and external partners

🏖️ Benefits

• Multiple medical insurance plan options + dental and vision insurance • 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions • Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage • Short term and long-term disability • 3 weeks of paid time off for new employees + 11 company paid holidays • Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual • Paid sick time in accordance of the federal, state and local law • Paid parental leave and tuition reimbursement after 6 months of continuous service