Associate Field Service Engineer – Mass Spectrometry, Capillary Electrophoresis

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🕒 May 8

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 B2B

Biotechnology • Science • B2B

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Acting as trusted technical partner for customers by delivering high‑quality service interventions, proactively identifying optimization opportunities, and contributing to upselling, renewal, and long‑term customer retention • Driving continuous improvement by translating field insights into actionable feedback for service, sales, and technical teams, helping to enhance product quality, service efficiency, and customer experience • Taking ownership of complex technical issues from diagnosis to resolution, ensuring accurate documentation, timely reporting, and measurable improvements in operational performance and customer satisfaction

🎯 Requirements

• Bachelor degree in the fields of electrical engineering, medical technology, physics, chemistry, science or apprenticeship with advanced degree as a state-certified technician. • Safe handling of the common EDP and first experience in a relevant field of application • Fluent French and English spoken and written • High willingness to travel (driver's license required) within assigned region • Candidates must already have a valid Swiss work permit to be considered for this role.

🏖️ Benefits

• Autonomous planning, implementation and work organization of service operations (i.e. installation of new systems, maintenance, repairs or user training delivery) • Sustainable improvement of service delivery and increase of order volume with focus on increased Customer satisfaction and loyalty • Timely report generation and systematic logging and reporting errors in customer data, taking over the appropriate services