Digital Pathology Helpdesk Engineer

Job not on LinkedIn

🔥 12 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Respond to inbound routine Digital Pathology queries from customer care and technical assistance teams in regional markets • Escalate cases to specialists or third-level support when deeper expertise is required • Update customer account records and cases for interventions performed • Share information with regional dispatching teams when on-site intervention is needed • Support on-site engineers and remotely follow interventions through to completion • Diagnose faults remotely and provide troubleshooting via phone, email, and remote login • Record activities and software issues in customer service and relationship management systems • Collaborate with multi-country, multi-language customers and Leica departments to resolve issues • Accept and prioritize incoming phone and email contacts according to incident type, contract type, and instrument type • Resolve complex issues independently and determine when escalation to the Manager is required • Identify, propose, and implement countermeasures for recurring or difficult issues

🎯 Requirements

• Experience in remote troubleshooting of software • Database management skills • Windows Server 2008–2022 knowledge • Virtual machines knowledge • Experience with Mirth Connect and HL7 • Networking skills, including remote storage management, domain and non-domain environments, group policies, and firewall knowledge • Fluent in German and English • Previous experience with Leica Biosystems digital pathology platform and/or third-party digital pathology platforms is a plus • Experience providing technical support for systems with hardware components is a plus • Experience with Bomgar and TeamViewer is a plus • Fluency in an additional language is a plus • DICOM experience is a plus

🏖️ Benefits

• Flexible, remote working arrangements for eligible roles • Remote work arrangement from home • Bonus/incentive pay eligibility • Paid time off • Medical, dental, and vision insurance for eligible employees