Global Sales Customer Support Manager

Job not on LinkedIn

🔥 26 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Lead and scale a global sales order bookings team that directly enables revenue realization and customer satisfaction • Drive operational excellence by ensuring strict adherence to TATs, quality standards, and compliance requirements • Partner with global Sales, Finance, Deal Desk, and Support teams to streamline order execution and reduce friction • Develop and mentor talent while building a culture of accountability, ownership, and continuous improvement • Lead the sales order bookings and consumables quoting function across Europe and North America • Ensure timely, accurate, and compliant execution of global support sales orders • Enable timely revenue recognition and on-time customer quotes in line with defined Turnaround Times • Enforce TAT adherence and quality standards at scale, reducing revenue leakage, operational risk, and downstream escalations • Report to the Leader of Non-Customer Facing CS as part of Global Customer Care

🎯 Requirements

• Bachelor’s degree in Business, Commerce, Operations, or a related discipline • Minimum 8-12 years of experience in Sales Operations, Sales Support, Order Management, or Revenue Operations • Minimum 3-5 years of people management experience, leading operational or transaction-based teams • Proven experience managing sales order booking / order-to-cash execution for global or multi-regional sales teams • Hands-on proficiency with CRM and ERP systems (e.g., Salesforce, SAP, Oracle, or equivalent) • Demonstrated experience operating against defined TATs, SLAs, and quality metrics in a high-volume environment • Experience working with global stakeholders across multiple time zones (Americas, EMEA, APAC) • Participation in process improvement or transformation initiatives (e.g., automation, standardization, system migrations) is a plus • Experience managing or supporting high-volume transactional operations at scale is a plus • Familiarity with reporting and analytics tools used for operational performance tracking is a plus

🏖️ Benefits

• Health care program • Paid time off • Flexible, remote working arrangements for eligible roles • Ability to work remotely from home for this position • Comprehensive, competitive benefit programs