Desktop Support Specialist

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trinity Life Sciences

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Corporate round on 2023-02

Healthcare • Logistics • Marketing

Trinity Life Sciences is a commercial strategy and technology company that helps life sciences organizations bring products to market and optimize commercial performance. It provides a combination of expert consulting services and a SaaS data & analytics platform (TrinityEDGE) with AI-enabled tools for forecasting, launch planning, market access, HEOR, real‑world evidence, customer engagement, and commercial analytics. Trinity partners with biotech, pharma and medtech clients to accelerate launches, inform pricing and access, and drive measurable revenue outcomes.

📋 Description

• Provide friendly, customer-focused level 2 support through confirmed resolution of support requests • Identify, analyze, and diagnose technical issues • Provide customers with timely updates and accurate estimated resolution times • Escalate unresolved support requests according to established procedures and SLAs • Track hardware and software assets using asset-management tools and lifecycle and inventory best practices • Monitor Service Desk ticket queues for timely response, categorization, and assignment • Develop and complete small IT projects • Create, update, and maintain process and procedure documentation • Support Microsoft Teams conference rooms and resolve audio, video, and room system issues • Apply and support Windows security baselines, BitLocker, and device compliance policies • Adhere to SOC 2 requirements for secure systems, data, and change-control practices • Collaborate with Desktop Support Specialists, Systems Administrators, and other IT teams • Identify recurring support issues and recommend process, documentation, or system improvements

🎯 Requirements

• Bachelor’s degree in computer science required but not mandatory • 3-5 years of hands-on experience in service desk or desktop support within a professional environment • Desktop and laptop hardware and workstation accessories • Strong remote troubleshooting skills • Windows 11 and Mac OS • Antivirus management • O365 administration and troubleshooting • ITSM/ITIL-based ticketing systems, preferably ServiceNow • iOS and Android device support • Basic network knowledge • Printer troubleshooting • Active Directory fundamentals and basic administration • Basic understanding of Office 365 administration • Remote support tools, such as Bomgar • Strong verbal and written communication skills • Excellent customer service mindset • Ability to work collaboratively and manage multiple priorities • Ability to work independently with minimal supervision • Willingness to learn, hard-working, flexible, and able to provide quality support

🏖️ Benefits

• Full-time employment • Remote work from India • EST working hours